Accessibility statement for equality and diversity questions

This service will ask a set of questions that will help us check we are treating people fairly and equally. It helps us to meet our commitment to equality (under the Equality Act 2010).

This website is run by HM Courts and Tribunals. We want as many people as possible to be able to use this website, so we have designed it to be accessible. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is WCAG 2.1 AA compliant and also uses the latest version of the GOV.UK Design System. In addition, we’ve carried out internal and external accessibility testing to ensure that we’re in-line with the latest accessibility standards.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read or braille:

Email: HMCTSforms@justice.gov.uk

Helplines:

• If you were using the Divorce service: 0300 303 0642
• If you were using the Probate service: 0300 303 0648
• If you were appealing to the Social Security and Child Support Tribunal: 0300 123 1142
• If you were appealing to the Immigration or Asylum service: 0300 123 1711 or email contactia@justice.gov.uk
• If you were using the Employment Tribunals service in England and Wales: 0300 123 1024 or in Scotland: 0300 790 6234
• If you were using the Make a plea service : 0300 303 0656
• If you were using the First-tier Tribunal (Criminal Injuries Compensation) service : 0300 790 6234 or email CIC.enquiries@justice.gov.uk
• If you were using the Jury Central Summoning Bureau: 0300 456 1024 (English), 0300 303 5173 (Welsh), Monday to Thursday: 9am to 5pm, Friday: 9am to 3pm or email: jurysummoning@justice.gov.uk
• If you were using the Child Arrangements and Family Injunctions service: Email: C100applications@justice.gov.uk.
• If you were using the Money Claim service: 0300 123 7050 (English), 0300 303 5174 (Welsh), Monday to Friday: 8:30am to 5pm, or email: contactocmc@justice.gov.uk
• If you were using the adoption service: email: adoptionproject@justice.gov.uk, Monday to Friday: 9am to 5pm.

Monday to Friday, 8:30am to 5:00pm.
Find out about call charges

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact:

Helplines:

• If you were using the Divorce service: 0300 303 0642
• If you were using the Probate service: 0300 303 0648
• If you were appealing to the Social Security and Child Support Tribunal: 0300 123 1142
• If you were appealing to the Immigration or Asylum service: 0300 123 1711 or email contactia@justice.gov.uk
• If you were using the Employment Tribunals service in England and Wales: 0300 123 1024 or in Scotland: 0300 790 6234
• If you were using the Make a plea service : 0300 303 0656
• If you were using the First-tier Tribunal (Criminal Injuries Compensation) service : 0300 790 6234 or email CIC.enquiries@justice.gov.uk
• If you were using the Jury Central Summoning Bureau: 0300 456 1024 (English), 0300 303 5173 (Welsh), Monday to Thursday: 9am to 5pm, Friday: 9am to 3pm or email: jurysummoning@justice.gov.uk
• If you were using the Child Arrangements and Family Injunctions service: Email: C100applications@justice.gov.uk.
• If you were using the Money Claim service: 0300 123 7050 (English), 0300 303 5174 (Welsh), Monday to Friday: 8:30am to 5pm, or email: contactocmc@justice.gov.uk
• If you were using the adoption service: email: adoptionproject@justice.gov.uk, Monday to Friday: 9am to 5pm.

Monday to Friday, 8:30am to 5:00pm.
Find out about call charges

We’ll consider your request and get back to you within 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility

HMCTS is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Preparation of this accessibility statement

This statement was prepared on 28^th May 2020. It was last updated on 8^th January 2024.

This website was last tested on 30^th May 2023. The test was carried out by Digital Accessibility Centre Ltd.

We tested all pages of this website against the WCAG 2.1 standard.

What we’re doing to improve accessibility

This website is continually tested using accessibility software. Any new features which are introduced will also be tested internally or with the Digital Accessibility Centre (DAC).